Processing of personal data at Sinatur Hotel & Conference Centres

Personal data and privacy policy

Who are we?

Sinatur Hotel & Conference Centres
Østerøvej 121
5800 Nyborg

Sinatur Hotel & Conference Centres consists of 6 hotels:

Skarrildhus Sinatur Hotel & Conference Centre
Haraldskær Sinatur Hotel & Conference Centre
Sixtus Sinatur Hotel & Conference Centre
Gl. Avernæs Sinatur Hotel & Conference Centre
Storebælt Sinatur Hotel & Conference Centre
Frederiksdal Sinatur Hotel & Conference Centre

We are owned by the Danish Union of Teachers CVR 55602816.

Below you can read more about how we treat the personal information you provide when you visit our website. We always do this based on the applicable rules.

What information do we collect about you?

We collect the personal information you provide on our website when you give your consent.
This information is collected when you visit our website and carry out an action that requires the disclosure of personal data.

This can be, for example, if you fill out an online contact form or send us a request, via the website, where we need to know your name, email and possibly, also which company you represent.

Likewise, you also provide personal information when you book a stay through our website, where you must complete the following:

Postal code and city

This information is required for us to process your booking and/or inquiry.
The information is safely registered with the Danish Union of Teachers.

In addition, we collect information about your movement around the website.
Read more about this in the section on cookies.

What are you using the information for?

Your personal information is used to, for example, manage services such as booking a stay, answering your questions through the inquiry or contact form, and sending our newsletter.

Where is my personal information stored?

Your personal information is stored on servers in Denmark with our owners, the Danish Union of Teachers. Some personal data is managed by a third party, who are involved in the processing of data. They store and process personal data on behalf of Sinatur, pursuant to this data policy and the current applicable data protection laws.

How do you protect personal information?

We have entered into data processing agreements with the third parties we collaborate with, in accordance with the General Data Protection Regulations, ensuring that they have the necessary technical and organisational security measures to guarantee that your personal information is not leaked. In addition, we have made extensive manuals and descriptions internally that outline the rules for storing personal data. This means, for example, that we do not have personal information about you, on non-secure servers or in places accessible to anyone other than Sinatur.

Access to information

You have the right to know what personal information we have registered about you, as well as to have incorrect information deleted or corrected. For further information, please contact our HR and Administration Manager, Christina Nielsen, at

Can changes be made to this policy?

Changes in our processing of personal information may be necessary, and we reserve the right to update and modify these guidelines. In case of significant changes, you will be notified by either a visible message on our website or by email if you have subscribed to our newsletter.


This site uses cookies. We use cookies to customise our content, ads, and to analyse traffic on our website.

What are cookies?

Cookies are used by virtually all websites. In some cases, cookies are the only way to get a website to function as intended.

Cookies are a file that is attached to your computer or other devices. It makes it possible to recognise your computer and gather information about which pages and features are visited with your browser. However, cookies cannot see who you are, what you name is, where you live, or if your computer is used by one or more people. Neither can they spread computer viruses or other malware.

Can I avoid cookies?

The first time you land on our website, you will see a banner with information about cookies. If you accept, cookies are set to collect statistics and the banner disappears. You can always choose whether to accept or reject cookies. If you want to avoid cookies completely, you must turn off cookies in your browser.

However, you must be aware that there may be features or services that you cannot use if you do not allow cookies.

What do you use cookies for?

We use cookies to measure traffic on the website and to generate statistics and analyses of the use of For this purpose, we use Google Analytics. Cookies allow the website to remember information and changes the way the website looks or behaves.

Statistics cookies help understand how visitors interact with websites by collecting and reporting information about it.

We use the following cookies

Technical cookies required for the website to function optimally.
Preference cookies allow our website to remember information. They can make it easier for you to fill out forms.
Statistical cookies are used to optimise the design, ease of use and the effectiveness of the website.
Marketing cookies are used to show you relevant ads.

How to avoid cookies

You can always block or delete cookies on your computer by changing the settings in your browser. The method varies depends on which browser you are using.

However, be aware that if you delete cookies, there are features or services on the website that you can no longer use.

Remember, if you are using multiple browsers, delete and block cookies in all of them.

Third party cookies

We use Google Analytics as our statistics tool to customise our content and features for both you and other users’ interests so that you get the best experience from our website as possible. In order to do so, Google Analytics sends cookies via our website.

In addition, we use Facebook in connection with our marketing. Here we use Facebook pixel, a small piece of JavaScript code that is used to register visits to our website and send information back to Facebook. That way, we have the ability to target ads on Facebook specific to people who have previously visited our website.

Social media services

Our website includes media features such as Facebook, LinkedIn and Instagram, which have their own privacy policies.

We encourage you to read the terms and conditions and privacy policy thoroughly before submitting personal information, as we do not assume responsibility or obligations for these services or features.

Terms of registration for Sinatur's newsletter

What happens when I sign up for your newsletter?

When you sign up for our newsletter, you consent to Sinatur Hotel & Conference Centres sending you emails with great offers, news from our six hotels and inspiration. You also agree that we may process your personal information as set out below and in accordance with the applicable personal data policy.

We typically send 1 - 2 newsletters per month.

Where is my information stored?

In connection with our email marketing, we collaborate with a third party, namely MailChimp. MailChimp stores and processes your personal information on Sinatur's behalf in accordance with this data policy and applicable personal data law to ensure the best possible protection of your personal information.

Sinatur Hotel & Conference Centres has signed a data-processing agreement with MailChimp, which guarantees that they comply with the rules of the new General Data Protection Regulations.

Can I unsubscribe?

You can unsubscribe from our newsletter at any time, as well as update your information via the link at the bottom of the newsletter.

If you need help or have questions about our newsletters, please contact our Sales and Marketing Manager at

It is free and non-binding to sign up for our newsletter.

Guests - customers - suppliers

The personal information we collect is used to identify you as a customer and supplier, as well as to provide the services you have purchased from us. The personal data we collect in connection with the fulfilment of the agreement will be stored in our IT system. The storage of personal data depends on your agreements with Sinatur Hotel & Conference Centres. Your personal information will be stored at Sinatur Hotel & Conference Centres for a period of 5 years from the end of the financial year to which the information relates.

The personal data we collect and handle, about you as a customer, contact person or as a supplier are primarily used for booking hotel accommodation and conference facilities, customer administration, including for example the fulfilment of the agreement you have entered into with Sinatur Hotel & Conference Centres, invoice submission and handling of Sinatur's creditors. The reason is simply so we can give you the best experience at Sinatur.

According to Section 52 of Danish Order No. 581 of 10 July 2002 on Foreigners’ Access to Denmark (the Aliens Order), Sinatur must record various information about guests. For foreign guests, this information must be kept for a minimum of 1 and a maximum of 2 years and 1 year for Danish guests.

Sinatur takes data protection seriously and attaches great importance to the confidentiality of all personal data. Our employees receive ongoing instruction and training on how personal data is destroyed and how to ensure that personal information is not shared with any unauthorised person.

What information do we collect about you?

Name, address, telephone number, email address, and other general information
Customer satisfaction surveys
Company details
Information on contact person
Video surveillance
Regulatory information

We may also store specific additional Information about a guest

Guests with a disability
Allergy information
Dietary and special food preferences
Personal relationships

If you send sensitive personal information to Sinatur by email, you should send it encrypted.

Video surveillance

Sinatur operates video surveillance to protect against uninvited guests and theft as well as security for employees and guests.

There are special requirements for storing and using the recordings and information, and these are controlled by Sinatur’s partners. The recordings will only be accessed in the case of suspicion of criminal acts. There is a specific number of trusted employees with access to the recordings. The recordings may be disclosed to the police or to another party if disclosure is required by legislation.

Open WiFi network

Sinatur Hotel & Conference Centres have an open WiFi network, which can be used by our guests. By using our network, there is a risk of using and transferring data over the internet. Risks include data loss, viruses or other programs that could damage or destroy your computer, tablet or smartphone.

Sinatur Hotel & Conference Centres, as a provider of the internet connection is not responsible for data loss, file corruption, hacking or damage to your computer or other devices, just as Sinatur is not responsible for the lack of availability. No financial compensation can be claimed in this respect.

You are, as a user, responsible for the use of the network and must comply with applicable laws and conditions whilst using the internet. The network may not be used to the detriment of others and may not be used for sending spam, hacking or other malicious or harmful use. You are responsible, also financially, for any consequences of illegal, unwarranted or harmful use of the network.

Access to credit card information

Sinatur Hotel & Conference Centres has access to your credit card information, as a guarantee of your reservation, through our payment service provider, which provides the necessary consent for registration and processing of sensitive information.

Protection of personal data

According to applicable legislation, your personal information must be kept safe and confidential. We store the personal information you provide in Sinatur Hotel & Conference Centres booking system and in our accounting system. You are entitled to have personal information about yourself deleted without delay, as long as Sinatur does not continue to have a legitimate interest in storing your personal information. We consider data protection legislation when we develop new processes and IT systems using personal data.

Changes in the processing of personal data

Changes in our processing of personal information may be necessary, and we reserve the right to update and modify these guidelines.

Sharing personal information

The information will not, in principle, be disclosed to third parties, unless it is necessary to fulfil an agreement with you. Under the law, we may disclose information, in case of fraud, to the authorities.

Looking for a vacancy at Sinatur

Sinatur Hotel & Conference Centres records the personal data you provide in a job application. We do not store applications or personal information from rejected jobseekers, including email, unless consent is given. The information is stored in the JobMatchProfile - Garuda, where Sinatur Hotel & Conference Centres has a data processing agreement.

Access to applications is limited to relevant HR employees and heads of department to whom the applications are relevant.

References obtained in the course of the application are not saved after the conclusion of the recruitment process.

Non-relevant, unsuccessful, applications will be deleted within 6 months of the application.

You can apply at any time to delete information for further processing.

Access to information

You are entitled to gain insight into the personal data of Sinatur Hotel & Conference Centres and for what purpose we collect information. You also have the right to receive corrected and up-to-date information that Sinatur Hotel & Conference Centres have registered about you. In addition, you have the right to delete the personal information, that we are not required by law to save.

For further information, please contact

Sinatur Hotel & Conference Centres
Østerøvej 121
5800 Nyborg

HR and Administration, Christina Nielsen

Changing this personal and privacy policy

This personal and privacy policy is changed whenever necessary. You can always see when the policy has been updated at the bottom of the page.

Last updated on 22nd June 2018.